What Is the Refund Policy at MandM Direct UK?

With the exception of underwear, jewellery and swimwear, every item from MandM Direct UK comes with a 60-day return policy. You can request a refund for any reason, but every return shipment must include a sheet with your original order information. MandM Direct UK will provide a prepaid label for your return, but you will be responsible for paying any applicable postage fees. Once the customer service department has checked in your return, you should receive your money back within one working week. For hygienic reasons, toiletries must be returned unopened. You can return apparel, shoes, and all other qualifying merchandise in lightly used condition.

What’s the Best Way to Contact MandM Direct UK Customer Support?

It’s easiest to contact MandM Direct UK’s customer support team by email at [email protected]. With that said, you can also speak to a customer service agent via direct message on Twitter and Facebook. MandM Direct UK’s service team is pretty good about responding to all inquiries within 24 hours, but there is also a lot of helpful information on the company’s FAQ page, including detailed tutorials on making a return, opening a customer account, placing an order, and navigating through the website.